Legal

Terms and Conditions

These terms govern the use of Auto Parqueo: the mobile app, the app.autoparqueo.com web panel and the subscription sold on this site. Creating an account or paying for a subscription means accepting them.

Last updated: 23 August 2026

1. Who provides the service

The service is provided by René Huanco, registered at Av Juan de la Rosa y C. Atacama 1425, Cochabamba, Bolivia — referred to below as “we”. Whoever pays for the subscription is “the customer”; whoever uses the system is “the user”.

2. What the service is

Auto Parqueo is a management system for parking lots. It records vehicles in and out, calculates the time-based charge from the rates the customer configures, prints tickets on thermal printers, produces reports and manages monthly subscriptions for the lot’s own customers.

It is a recording and calculation tool. It does not guard, watch over or insure vehicles, and it plays no part in collecting from the driver: that payment happens in cash or by transfer, outside the system.

3. Account and holder responsibility

There are no passwords: you sign in with a one-time code sent to the account email, or with Google. That makes the mailbox the key, and keeping it secure is the account holder’s responsibility.

The customer is responsible for the accounts they create for their team, for the permissions they grant, and for what those accounts do inside the system. When someone stops working at the lot, it is the customer who deactivates their account.

Account details must be true and kept up to date. An account with false details may be suspended.

The lot’s customer data — plates, names, phone numbers — is entered by the customer. Towards those people, the customer is the responsible party; we process the data on their behalf in order to provide the service, as described in the Privacy Policy.

4. Subscription and renewal

A new owner account starts with a 7-day free trial covering the features of the chosen plan. When it ends, access is limited until a paid subscription is activated.
The subscription is monthly and paid in advance. The prices that apply are those published on this site at the time of purchase, in the currency shown there, with taxes included or excluded as stated there.
Receipts and tax invoices are issued in accordance with current tax regulations. If you need a receipt, say so when you subscribe.
The subscription renews for successive monthly periods until cancelled. We send a reminder before each expiry by notification or email.
If we change the price, we announce it at least 30 days in advance. The new price applies from the following renewal; if you disagree, you can cancel before that date.
If a payment does not clear, access may be limited after the grace period shown in the system. Data is not deleted for non-payment: it is waiting when the account is brought up to date, within the retention periods set out in the Privacy Policy.

5. Cancellation and refunds

You can cancel whenever you like, from the web panel or by writing to us. Cancelling stops the renewal; the service stays available until the end of the period already paid for.

Periods already started are not refunded pro rata. This is continuous access, not a per-unit purchase.

We do refund when the service was unavailable for a meaningful part of the period through a failure on our side, or when a charge was duplicated or wrong. Send the claim to contacto@autoparqueo.com within 30 days of the charge; we respond within 10 business days.

You can export your reports before cancelling. If you have already cancelled and need a copy, ask at contacto@autoparqueo.com: we will provide it while the data is still within the retention period.

6. Acceptable use

By using the system you agree not to:

Use it for anything against Bolivian law, or to record data obtained illegally.
Share credentials between people or resell access. Each person needs their own account.
Attempt to breach the system, reach another lot’s data, automate bulk requests or reverse engineer the app.
Interfere with the operation of the service or upload malicious files.

Breaking these rules allows immediate suspension of the account, without refund, plus whatever legal action applies.

7. Availability and changes

We work to keep the service continuously available, but we do not guarantee uninterrupted operation. There may be scheduled maintenance, announced in advance where possible, and unplanned outages caused by third parties such as internet connectivity, the power grid or Google’s services.

The mobile app needs a connection to sync. It is the customer’s responsibility to have a fallback procedure — writing entries and exits on paper, for instance — so the lot can keep operating during an outage.

The product evolves: we may add, change or retire features. If a feature you rely on is retired, we give reasonable notice.

8. Limits of liability

This section matters more than usual in a parking business, so it is stated plainly:

We do not have custody of vehicles. We are not a party to the agreement between the parking lot and the driver, nor a bailee of the vehicles or of anything inside them. Theft, damage or loss at the lot is answered for by the lot, under its agreement with its customer and the applicable law.
The system calculates from what it is given. If a plate is mistyped, a time is logged late or a rate is configured wrongly, the result will be wrong. Checking the rate configuration and the accuracy of each record is the customer’s responsibility.
We do not handle money. The driver pays outside the system, in cash or by transfer, and any till shortfall is an internal matter for the lot.
We are not liable for lost profit, lost custom or indirect damages arising from the use of, or inability to use, the service.
In any case, our total liability towards a customer is capped at the amount that customer paid us in subscription fees during the three (3) months before the event giving rise to the claim.

None of the above excludes liability that Bolivian law does not allow to be excluded, such as wilful misconduct or gross negligence.

9. Intellectual property

The app, the web panel, the code, the Auto Parqueo name and its designs are ours. A subscription grants a right to use them while it is active, not a transfer of ownership.

The data you enter stays yours. We use it for nothing other than providing the service, and we do not sell it.

10. Suspension and termination

We may suspend or close an account for sustained non-payment, for misuse, or where the law requires it. Except in serious or urgent cases, we give notice first and a reasonable window to fix the issue or export the data. The customer, in turn, may close their account at any time, as described on the account deletion page.

Delete my account

11. Changes to these terms

We may update these terms. If a change materially affects rights or obligations, we give at least 30 days’ notice by email or inside the system. Continuing to use the service after the effective date means accepting the new version. The date in the header shows the last revision.

12. Governing law and jurisdiction

These terms are governed by the laws of the Plurinational State of Bolivia. Any dispute not resolved in good faith between the parties will be submitted to the courts of Cochabamba, Bolivia.

13. Contact

Questions about these terms, the subscription or billing: contacto@autoparqueo.com.